Web Space, SMTP, POP3 (E-Mail) and FTP terms of service.

By using your provided internet services you agree to the following conditions.

1. Definitions
   1. Unless otherwise stated, the following definitions apply to this document:
      - "services" are web hosting, domain registration, outsourced support, email and other services or facility provided by us to you;
      - "server" is the computer equipment operated by us in connection to the services provided;
      - "order" means a request made by the customer to us for services to be supplied subject to these conditions;
      - "charges" are the charges payable by the customer for the provision of services details of which can be found on http://www.villagenetworks.net and may vary from time to time.
      
      
   2. Include
      The words "include" and "including" are to be construed without limitation.
   3. Headings
      The headings in this document are for convenience only and shall not affect the interpretation of these conditions.
2. Misuse
   1. Spam / Unsolicited Mass E-mail
      The sending of Unsolicited Commercial Email (SPAM) through our servers promoting any website or through third party servers promoting a website hosted by us can result in the suspension or termination of the customers web hosting account without refund. Mailing lists may be operated as long as individuals choose to subscribe to receive mailings via clear 'opt in' methods and a strict removal procedure is published in all mailings. 'Safelists' and other advertising related mailing lists may not be operated. Any complaints received are taken seriously and will be investigated.
      
   2. Account Use
      Under no circumstances must our servers be used for the hosting or communication of, reference to or linking to any of the following:
      - nudity, pornography, anything of a sexual, lewd, or obscene nature;
      - violations of any copyright or any other right of any third party;
      - threatening, abusive, harassing, defamatory statements;
      - promotion of illegal activities (hacking, cracking, etc);
      - information or software containing or about any kind of virus;
      - hate speech or hate propaganda;
      - the collection of personal information for illegal purposes;
      - content deemed by us at our sole discretion to be harmful to us;
      
   3. Banned Scripts
      We do not allow the use of the following scripts on our servers:
      - UltimateBBS
      - IkonBoard
      - YABB Forum (CGI Version)
      - Proxy Scripts and any other Anonymizer
      - IRC Scripts
      - Chat Rooms
      - phpShell and similar command execution scripts
      
   4. Account termination
      In the event that an account is in breach of our terms, we reserve the right to suspend this account immediately.
3. Billing
   
   1. Bank Charges
      Customers are responsible for the provision of sufficient funds in their account and we will not be held responsible for any charges incurred as a result of overdrawing of the bank account or credit card or as a result of failed transactions.
   2. Space & Bandwidth Billing
      Customers are responsible for amending standing orders correctly with regard to billing for extended server space or bandwidth. Failure to do so will result in the account being set to the default allocation and suspended until the beginning of the following month.
   3. Suspension
      We reserve the right to suspend any account after 10 working days have passed without due payment being received. Any added time for payment will be at our sole discretion.
4. Backups
   1. Regularity and Policy All customers are strongly advised to regularly download their own backups from their control panel where a backup function is available for account files and databases.
5. Resource Use
   1. CPU & Memory
      All accounts are monitored for their use of server resources. If any account is using a high amount of server resources we will contact the customer to discuss the issue with them. In serious cases where an account is using a considerably large amount of system resources (memory, CPU etc.) the account may be suspended or script disabled without notice to maintain the smooth running of the server.
   2. Data Transfer and Webspace Allocations
      Customers can request a package upgrade or temporary resource increase at the costs available to view on our website. It is the sole responsibility of the customer to contact us in advance of requiring extra resources to prevent account suspension.
6. Customer Responsibility
   1. Contact Information
      The customer is responsible for keeping their contact details up to date. We cannot be held responsible for communication mixup's as a direct result of the customers failure to update us with their amended details.
   2. Sensitive Data
      Customers are responsible for keeping their usernames, passwords and other sensitive data safe. If a breach is suspected, the customer is required to request a change of login details by contacting support staff.
7. Contact Procedure
   1. If a breach of these terms and conditions is found we will, at our sole discretion, determine whether it is a serious or minor breach. If a serious breach of these terms is found we reserve the right to suspend the account(s) of the customer in question or disable any part of the account before contacting them. We will however make an attempt to contact the customer prior to suspension in the event of a minor breach using the email address we have on record for your account. If no reply is received within 3 days we will escalate the status of the breach to a serious breach and may suspend the account(s).
8. Limitation of Liability & General Terms
   1. We are not responsible for any claimed damages, which may result from our servers going offline, or being unavailable for any reason. This includes damages which may result from the corruption or deletion of data. The customer agrees to indemnify and hold us and our employees harmless from any claims, damages, including but not limited to consequential damages resulting from the use of the service which damages the customer or any other party.
   2. We will cooperate fully with investigations of violation of systems or network security at other sites and will cooperate with law enforcement authorities in the investigation of possible criminal violations. Customers who violate these terms may incur in criminal or civil liability.
   3. For clients with multiple accounts and resellers, we reserve the right to suspend all accounts should the main account owner violate these terms and conditions in a manner deemed by us to be extremely serious.
   4. In the event that we are unable to contact a reseller account holder to pursue payment, we reserve the right to contact their customers to inform them of the situation. We also reserve the right to contact a resellers customers if they are 'abandoned' by the reseller account holder.
   5. We will be the sole arbiter as to what constitutes a violation of these terms and conditions. The failure by a customer to meet or follow any of the above terms and conditions is grounds for account suspension or deactivation.
9. Modification
   1. We reserves the right to add, delete, or modify these Terms and Conditions, our hosting packages, prices and website at any time with notice communicated via our website with an announcement in the online support forums and/or customer billing account announcements. All customers are encouraged to check this document at least once a month to ensure they are aware of any changes.